FAQs

  • What does CDBS actually do?

    CDBS handles your monthly bookkeeping, reconciliations, VAT, payroll, reports, and financial organisation.
    You send your documents, and we take care of the rest.
    Everything is kept clean, accurate, and ready for tax or decision-making.

  • Who is CDBS best suited for?

    We work best with business owners who want:

    - clean, accurate monthly books

    - organised documents

    - easy systems

    - VAT or payroll handled

    - consistent month-end reporting

    - reliable support

    If you’re overwhelmed, behind, or starting fresh — you’re in the right place.

  • How do I get started?

    Book a free 15-minute discovery call.
    After the call, we send:

    - a recommended package

    - a proposal

    - an invoice

    - your onboarding checklist

    Once payment is made, onboarding begins within 24 hours.

  • Do you offer once-off work?

    Yes — we offer:

    - Setup (for new businesses or new accounting systems)

    - Clean-Up (fixing messy books)

    - Catch-Up (bringing past months up to date)

    These can be added before starting a monthly package.

  • What’s the difference between your Starter, Growth, and Premium packages?

    Starter:
    Monthly bookkeeping + reconciliations + basic reports.

    Growth:
    Everything in Starter + A/R, A/P, cash flow summaries, and more detailed monthly management.

    Premium:
    Everything in Growth + KPI dashboards, 12-month forecasting, deeper analysis + priority support.

  • How much do the monthly packages cost?

    Starter: R1,800/month
    Growth: R3,500/month
    Premium: R5,000/month

    Add-ons are priced separately depending on your needs.

  • Can I customise my package?

    Absolutely.
    Add-ons include:

    - VAT

    - Payroll

    - A/R

    - A/P

    - Cash Flow Forecast

    - Additional Reporting

    - Weekly Support

    Your proposal will show exactly what you’ve chosen.

  • Are there any long-term contracts?

    No.
    All packages are month-to-month and cancellable with one billing cycle’s notice.

  • What happens during onboarding?

    Onboarding takes 7–14 days and includes:

    - gathering your business documents

    - setting up your Google Drive folder

    - setting up QuickBooks

    - connecting bank feeds

    - capturing opening balances

    - organising your financial systems

    - scheduling your first month-end timeline

    You’ll get a client-facing onboarding checklist that guides you step-by-step.

  • What documents do I need to provide?

    This depends on your package, but typically:

    - bank statements

    - invoices & receipts

    - supplier bills

    - loan statements

    - POS reports

    - payroll info

    - tax/VAT documents

    You’ll receive a personalised checklist based on your business.

  • How do I send my documents each month?

    You’ll get a shared Google Drive folder, already structured for you.
    Simply upload your files into each month’s folder.

    You can also send receipts via WhatsApp if it’s easier — we’ll save them on our side.

  • What if I’m behind on my books?

    No stress — most clients start a bit behind.
    We offer free Catch-Up or Clean-Up support, on your purchased retainer, before your monthly work begins.

  • When do I need to send my monthly documents?

    Between the 1st and 5th of each month.
    This keeps your books on schedule for your month-end reporting.

  • What happens after I send my documents?

    We follow a structured month-end flow:

    Days 1–5: Document collection

    Days 3–10: Processing & categorisation

    Days 10–15: Reconciliations

    Days 15–20: Reporting

    After Day 20: Review call (if included)

    This structure keeps everything predictable and on time.

  • What monthly reports do I receive?

    Depending on your package, you’ll receive:

    - Profit & Loss

    - Balance Sheet

    - Cash Flow Summary

    - A/R & A/P (Growth/Premium)

    - VAT reports (if applicable)

    - Management insights (Premium)

    - KPI dashboard (Premium)

    Everything is saved in your Drive folder each month.

  • How do you communicate queries?

    We send all monthly questions in one organised message or email.
    You reply once — easy and efficient.
    Urgent queries for Premium clients are answered within 4–6 hours.

  • Do you handle VAT submissions?

    Yes.
    We complete and submit VAT201 returns and notify you of any amounts payable.

    We also save all VAT documentation in your VAT folder on Drive.

  • Do you offer payroll services?

    Yes — payroll is an add-on.
    We can:

    - process payslips

    - prepare EMP201

    - handle EMP501 (if needed)

    - save all payroll files in your Drive folder

  • Can you manage my invoices (A/R)?

    Yes.
    A/R includes:

    - issuing invoices

    - allocating payments

    - tracking overdue customers

    - sending reminders (if included)

  • Can you manage my supplier bills (A/P)?

    Yes — we can capture, track, and reconcile supplier bills.
    We can also prepare payment lists if needed.

  • Do you do cash flow forecasts?

    Yes — monthly or quarterly.
    Premium clients receive a rolling 12-month forecast.

  • Is my information secure?

    Yes.
    We use:

    - Google Drive with secured permissions

    - QuickBooks Online

    - No access to your banking login (view-only or statements only)

    - Encrypted communication where possible

    - Strict privacy and confidentiality rules

  • Do I have to use QuickBooks?

    QBO is our preferred platform because it integrates well, keeps things organised, and speeds up month-end.
    If you’re using Xero or Sage, we can discuss migration or hybrid workflows.

  • Do you have access to my bank account?

    Never.
    We use view-only bank feeds or PDF/CSV statements.
    No client PINs or passwords are collected.

  • What’s the difference between Clean-Up and Catch-Up?

    Clean-Up → Fixes incorrect data

    - wrong VAT codes

    - messy COA

    - duplicate transactions

    - suspense accounts

    - unreconciled items

    Catch-Up → Records missing months

    - no bookkeeping done

    - multiple months missing

    - only statements available

    Most new clients need a mix of both.

  • How long does clean-up or catch-up take?

    Usually 2–10 business days, depending on:

    - number of months

    - complexity

    - availability of documents

    - number of errors to fix

  • Can I start a package without clean-up?

    If your books are simple and up to date — yes.
    If not, we’ll start with the once-off clean-up/catch-up so your monthly numbers remain accurate.

  • How quickly do you respond?

    Within 24 hours (Mon–Fri) for all clients.
    Premium clients receive faster same-day responses for urgent issues.

  • What’s the best way to reach you?

    Email or WhatsApp.
    You’ll choose your preferred method during onboarding.

  • Do you offer calls or Zoom meetings?

    Yes:

    - Growth & Premium include review calls

    - Starter can book ad-hoc calls at the hourly rate

  • What if I need extra support?

    You can book once-off support sessions or upgrade to Weekly Support.

  • How do I cancel?

    Simply email us with one billing cycle’s notice.

  • Can I upgrade or downgrade?

    Yes — anytime.
    Changes apply from the next billing cycle.

  • What if my business grows?

    We’ll adjust your package to match your needs and volume.
    Your bookkeeping should scale with you.